| Shipping
Methods |
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PVC/ Vinyl Products typically arrive within 3 - 10 days. Aluminum Products will typically arrive
within 7-14 business days after leaving the warehouse. Time restricted
items will ship within stated terms. |
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Larger and heavier items
can only be sent via ground freight, and therefore shipping cannot
be expedited. |
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Oversized items sent via
a freight trucking company typically arrive to your curbside within
7 to 14 business days. |
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The freight trucking company
is not responsible for carrying the item into the building, unloading
the package from the truck, or assembling your purchase. |
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For heavier packages,
we strongly recommend you have someone available to assist you. |
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The delivery company will
notify you by phone to schedule a delivery date and time window. |
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Typically, there will
be a four-hour timeframe for the delivery and someone must be home
for the item to be delivered. |
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The total charge does
not include inside delivery, lift gate service, removal of cartons,
installation or assembly. |
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| Delivery
Acceptance Instructions - IMPORTANT |
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This
is very important information. |
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When your order is delivered,
inspect the outer carton and entire contents for any potential damage
that may have occurred during shipment. |
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If it is clear that significant
damage has occurred, refuse the delivery and contact us immediately
for a replacement |
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If any minor damage has
occurred that you believe can be replaced with parts, note damage
on delivery receipt and accept the product |
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If you are unable to fully
inspect entire contents on delivery, you must write "SUBJECT
TO FURTHER INSPECTION" on the delivery receipt. This insures
we are able to file a proper concealed damage claim with the carrier. |
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If the driver does not
allow you to sign the delivery receipt in the above mentioned procedures,
refuse delivery and call us. |
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In
the event the delivery arrives when you are not at home you must
inspect and report any claim or damage to us within 48 hours otherwise
we will not be able to replace the materials. |
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Deliveries
that are signed free and clear of damages will be the recipient's
responsibility. No exceptions. |
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Very
Important: no damage claims will be accepted if you don't have the
packaging the damaged materials were shipped in. |
Shipping Policies |
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Prices include ground
shipping within the continental United States on select products. |
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For shipping to Hawaii
and Alaska contact us for additional charges. |
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We do not ship to international
addresses or post office boxes. |
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Please contact us with
any further shipping questions. |
| For Aquaguard ™ Pool Fence |
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The post caps and installation
screws are included within the post box. Unpack these carefully
as to prevent from discarding screws & post caps. The section
assembly screws are in the section boxes. |